The questions that come up most, answered directly. If none of these covers it, support reads every message.
Wait for the countdown to finish before retrying. Most messages arrive within seconds, but a small share take several minutes. If the hold expires without a message, the order is refunded in full automatically and you can buy again immediately — often a different country on the same service will work first time.
Refunds credit your balance, not your original payment method. That is deliberate: a balance refund is instant and free, so retrying a failed verification takes seconds instead of days. Balance never expires.
A route reads as not confirmed when we have not verified its availability recently enough to stand behind it. Rather than sell you a number that may not work, we decline the sale. Choosing another country for the same service usually resolves it.
No. Numbers are allocated for one verification and released afterwards. A number you used is never reissued to you, and a number issued to you was not previously someone else’s identity on the same service.
Receiving one-time verification codes for an account you are entitled to create or access. Numbers cannot make calls, cannot send messages, and are not a substitute for a personal phone line.
Enrol a second factor, review the sessions on your account regularly, and scope API keys to only what each integration needs. All three are on the security settings page.
Support is reached from inside your account
Open the order and use the support action there. The reference travels with the request, so nobody has to ask which order you mean.
Go to ordersBalance, refunds, credentials and account questions all start here. You will get a reference to quote, and a copy of what you sent.
Contact support